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Saas Sales Account Manager

3 months ago

Egypt Safa Soft Full time
Job Description
  • Manage a portfolio of accounts to achieve long-term success.
  • Act as the point of contact and handle customers' individual needs.
  • Generate new business using existing and potential customer networks.
  • Resolve conflicts and provide solutions to customers in a timely manner.
  • Report on the status of accounts and transactions.
  • Suggest actions to improve sales performance and identify opportunities for growth.
  • Be the primary point of contact and build long-term relationships with customers.
  • Help customers through email, phone, online presentations and in person meetings.
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors.
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
  • Forecast and track key account metrics.
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis.
  • Monitor and analyze customer's usage of our product.
  • Liaise between the customer and internal teams.
Job Requirements
  • BS/MS degree in business administration or a related field.
  • Minimum 2 years of experience.
  • Business and reporting skills.
  • Problem solving abilities.
  • Expert product and industry knowledge coupled with the ability to deal with clients at all levels and translate client needs.
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.