Front Office Manager

Found in: beBee jobs EG - 2 weeks ago

Hurghada, Red Sea, Egypt Hilton Hurghada Plaza Full time
A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards
Evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
Set departmental objectives, work schedules, budgets, policies, and procedures
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
Maintain good communication and working relationships with all hotel departments
Monitor staffing levels to meet cover business demands
Conduct monthly communication meetings and produce minutes
Manage staff performance issues in compliance with company policies and procedures
Recruit, manage, train and develop the Front Office team
Comply with hotel security, fire regulations and all health and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Assist with other departments, as necessary
RequirementsWhat are we looking for? Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: A degree or diploma in Hotel Management or equivalent
A minimum of 3 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
High level of IT proficiency
High level of commercial awareness and sales capabilities
Experience of managing people and developing people
Previous experience of managing a department and Profit and Loss account
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Excellent grooming standards
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: Familiar with Property Management Systems
A degree or diploma in Hotel Management or equivalent
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all

Source: Hospitality Online

  • Front Office Manager

    Found in: beBee jobs EG - 2 weeks ago

    Hurghada, Red Sea, Egypt Hilton Full time

    A Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel...

  • Security Manager

    Found in: beBee jobs EG - 2 weeks ago

    Hurghada, Red Sea, Egypt Hilton Full time

    A Security Manager directs security personal to deliver a safe Guest and Member experience while coordinating with government and law enforcement and ensuring compliance with local safety legislation and emergency procedures.What will I be doing?As a Security Manager, you are responsible for directing and coordinating the activities of security personnel,...

  • Front Office Manager

    Found in: beBee S EG - 2 weeks ago

    Hurghada, Egypt Hilton Hurghada Plaza Full time

    DescriptionA Front Office Manager supervises the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.What will I be doing?As Front Office Manager, you will oversee the Front Office Team which is the main connection between the Guest, the hotel, and the...

  • Assistant Front Office Manager

    Found in: beBee S EG - 3 weeks ago

    Hurghada, Egypt Hilton Hurghada Plaza Full time

    DescriptionAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team...

  • Assistant Front Office Manager

    Found in: beBee S EG - 2 weeks ago

    Hurghada, Egypt Hilton Hurghada Plaza Full time

    DescriptionAn Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team...

  • Assistant Front Office Manager

    Found in: beBee S EG - 1 week ago

    Hurghada, Egypt Hilton Full time

    An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. What will I be doing?As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are...

  • IT Manager

    Found in: beBee S EG - 4 weeks ago

    Hurghada, Egypt Hilton Hurghada Plaza Full time

    DescriptionAn IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These...

  • IT Manager

    Found in: beBee S EG - 3 weeks ago

    Hurghada, Egypt Hilton Full time

    An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be...

  • IT Manager

    Found in: beBee S EG - 2 weeks ago

    Hurghada, Egypt Hilton Full time

    An IT Manager will be responsible for the day-to-day support of IT systems for business systems, office systems, computer networks, and telephony systems throughout the hotel. What will I be doing? As an IT Manager, you will supervise the IT Department to ensure the quality and delivery of IT systems for both the hotel and its Guests. These efforts will be...

  • Restaurant management trainee

    2 weeks ago

    Hurghada, Egypt Bazooka Fried Chicken Egypt Full time

    Role Highlights Full-Time or Part-Time Flexible/Hybrid Work Setting Evanston, IL location Great opportunity for career relauncher or early career professional Firm Overview Rudolph Kaplan LLC is a small, growing real estate litigation and transaction law firm located in Evanston, Illinois. Our firm culture focuses on providing excellent service to...

  • Officer-loss Prevention

    7 days ago

    Hurghada, Egypt Marriott International, Inc Full time

    **หมายเลขงาน** 24016897 **ประเภทของงาน** Loss Prevention & Security **สถานที่** Renaissance Sharm El Sheikh Golden View Beach Resort, Al Fanar Street, Sharm El Sheikh, Egypt, Egypt ดูบนแผนที่ **ตารางการทำงาน**...

  • Officer-loss Prevention

    7 days ago

    Hurghada, Egypt Marriott International, Inc Full time

    **Stellenangebotsnummer** 22208764 **Tätigkeitskategorie** Loss Prevention & Security **Standort** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt AUF KARTE ANZEIGEN **Beschäftigungsart** Full-Time **Nicht vor Ort?** N **Umzug?** N **Stellenart** Non-Management - Marriott tritt als Arbeitgeber für...

  • Officer-loss Prevention

    2 days ago

    Hurghada, Egypt Marriott International, Inc Full time

    **Número de Empleo** 23080071 **Categoría de Empleo** Loss Prevention & Security **Ubicación** Sheraton Sharm Hotel Resort Villas & Spa, Al Pasha Coast, Sharm El Sheikh, Egypt, Egypt VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management **Bienvenido a nuestra familia** Le damos la...

  • Director of Finance

    Found in: beBee S EG - 3 weeks ago

    Hurghada, Egypt Hilton Hurghada Plaza Full time

    DescriptionThe role aims to be recognized as trusted advisors to the business. This role attracts and retains best-in-class finance professionals, develops their finance team and enables them to Thrive. The role communicates with impact to all stakeholders, ensures a robust control and compliance environment and enables the EMEA finance management company...

  • Mgr-Revenue

    Found in: beBee S EG - 3 weeks ago

    Hurghada, Egypt Marriott Full time

    Job Number 24059851 Job Category Revenue Management Location Hurghada Marriott Beach Resort, El Corniche Road, P.O.Box 38, Hurghada, Egypt, Egypt Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Maintains the transient rooms inventory for the hotel(s) and responsible for maximizing...