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Case Management Specialist german Language

4 months ago

Egypt Guardian Glass Full time

Your Job
The
Case Management Specialist is fully responsible for internal Supply Chain case management process. This role provides pre-sales and after-sales support and handles end-to-end case management process.


The role includes urgent order modifications, coordination and validation of the cases, cases dispatch function between supply chain streams, development of internal customer-supplier relationship in collaboration with multiple Supply Chain streams on the follow-up of customers' requests.

The position is based in 10th of ramadan city, Sharqia, Egypt.

Our Team


Case management specialist works in close cooperation with Customer Facing, Order Fulfilment Specialist, scheduling, demand planning, logistics, production and shipping.

This requires an excellent knowledge of the process and to successfully navigate around diversity of customer requests to allocate solution to right workstreams.


What You Will Do

  • Deal with all customer account requests.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Serve as the link of communication between customer facing team and internal teams to ensure customer cases are correctly and timely fulfilled.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play an integral part in improving the service and timely execution that will turn into personal development, longlasting relationships, and business efficiencies.
  • Support customer facing team by highlighting new prospect opportunities in a timely manner.

Who You Are (Basic Qualifications)

  • Fluent in English and Russian, both written and spoken.
  • Previous experience within a customer service role however fresh graduates are also welcome.
  • Strong communication and interpersonal skills with an aptitude of building relationships
  • Effective organizational skills
  • Problemsolving skills
  • Proactive, customer focused and results oriented attitude.
  • Good PC skills in MS Office
  • Ability to effectively question or challenge the status quo.

What Will Put You Ahead

  • Bachelor's degree
  • Experience with Salesforce or any other CRM software
  • Strategical thinking and contribution motivation mindset

Who We Are
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

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