Hotel Operations Manager
4 weeks ago
We are currently seeking a highly experienced and motivated Hotel Manager to oversee the day-to-day operations of our luxurious hotel.
As Hotel Manager, you will work closely with your team to provide exceptional guest service, exceeding the highest possible standards while ensuring the smooth operation of the hotel's activities. Your goal will be to maximize occupancy and revenue, while maintaining and building on the hotel's reputation.
You will possess excellent communication skills, being able to thrive in a high-pressured environment and adapt to various situations. You must have a keen eye for detail, and be able to identify and capitalize on sales opportunities for new and existing guests.
Key Responsibilities:- Develop and implement overall hotel operational strategies
- Manage hotel budgets and financial planning processes
- Plan and execute marketing campaigns to drive sales
- Monitor and control hotel expenses
- Oversee hotel inventory management
- Build strong relationships with guests, vendors, and marketing teams
- Determine key performance indicators (KPIs)
- Track and report KPIs
- Hire and train new hotel staff
- Evaluate staff performance
- Ensure safety and adherence to rules and regulations
- Coordinate schedules and shifts
- Proven experience as Hotel Manager or equivalent role
- Fluency in English
- Knowledge of other languages is an asset
- Strong understanding of hotel management principles
- Proficient in MS Office
- Experience with management software
- Excellent customer service and leadership skills
- Great decision-making and problem-solving abilities
- A degree in Business Administration, Hospitality Management, or relevant field
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