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Recruitment Supervisor

4 months ago

Egypt Xceed Contact Center Full time
Manage Business Processes for all functions, including process mapping, guidelines, Roles and responsibilities, KPIs and Measurements. -Update the company job descriptions and Charts
- +4 Years' experience in Call Center industry is a MUST

  • Languages:
Fluent Arabic and English (spoken/written)
  • Assertive personality
  • Communication skills
  • Strong attention to accuracy and detail required.
- MS Office, knowledge of MS Project is a plus

Xceed, Egypt's leading business process outsourcing (BPO) and shared services company, In 2001 Xceed was founded to help clients around the world meet the requirements of the rapidly evolving global market.

Driven by great passion towards growth, Xceed adopts the latest technologies, accentuates an immaculate customer experience and promotes sustainable development in order to provide comprehensive and optimized onshore/offshore customer management solutions.

Xceed eyes expansion as a goal and a vision, as it connects four continents in eight languages through ten sites in Egypt, Morocco and Mauritius.

Xceed is fully owned by Telecom Egypt and has an overall operating capacity of more than 10'000 Omni-channel workstations and 8,000 remote agents, Delivering high-quality services across numerous industries, such as telecoms, fast food, technology, tourism, automotive, financial services, fast-moving consumer goods and healthcare.

The company serves a number of and has continuous support from the Ministry of Communication.

Its growing network of onshore and offshore corporate clients include key government accounts, Fortune Global 500 firms and a growing network of top industry clients.

Capitalizing on the ground breaking success in the contact center area, Xceed extended the services to include "Human resources outsourcing", "Finance &Accounting outsourcing" and "BPO consutancy"