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Tam Team Leader

4 months ago

Egypt Vodafone Full time

Role Profile:


Responsible for the development and performance of all sales activities in his telephony sales team, also provides leadership towards the achievement of maximum revenue, market share and growth in line with company strategy.

Establishes plans and strategies to achieve VF's sales objectives both quantitative and qualitative through adding new gross adds lines and solutions products to Region base and contributes to the development of training and educational programs for Account Managers.

He is also responsible for the combined performance of the team and for ensuring that everyone within his team reaches his targets through making sure that each Account Manager understands sales goals and his role in achieving it.

1- Manage to achieve the voice net adds.- Increase market share & penetration

  • Increase active subscribers
  • Develop the revenue through net adds voice lines and solutions.
  • Reduce team stagnancy
  • Ensure achieving the targeted quality of sales
  • 2 Maximizing solutions Revenue Consistently Achieving team monthly targets
  • Increasing solutions penetration in TAM Accounts
  • Assure team is selling the targeted products mix.
  • Maintaining a team Healthy weekly trend of sales based on reachability targeting.
  • Increasing Sales Quality- Decrease sales inactivity level on network through monitoring the inactivity reports with Account managers
  • Minimizing team suspensions, deactivation & lost opportunity through monitoring team daily churn SRs & Suspension rounds
  • Managing team to reach 60 % Reachability of team base, 30 % Occupancy & 3 hrs Talktime on monthly basis per Account Manager
  • Monitoring team calls on daily basis through CC pulse
  • Randomly hearing team calls to ensure call Quality and customer satisfaction
  • Team builder, motivational leader and committed to people development
  • Recruits, tests, and hires Account managers based on criteria agreed upon by Vodafone management
  • Responsible for the performance and development of Account managers
  • Contributes to the development of training and educational programs for Sales team.
  • Set a clear plan for high achievers and star performance employees to build a healthy competing atmosphere that helps in accelerating reaching quota & strategy
  • Conducts oneonone review with Sales Executives on monthly basis
  • Working on teams development and personal developments by conducting business sales trainings & Know in depth all fix and mobile Products and Service
  • Communicating and assuring all teams understand our Business strategy and plans
  • Maintaining motivation and high spirit within teams.
  • Monthly assessment of sales versus agreed upon KPIs
  • Give regular feedback to the sales specialist ensuring that they are performing at their best.
  • Quality of Business through reporting and Seibel- Monitoring sales volume & revenues against forecast.
  • Identify problems and provide solutions.
  • Track daily/weekly/monthly reports.
  • Monitor and maintain cross function activities (fraud, activation, collections...).
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team
  • Ensure the total occupancy of teams to be fully occupied during their working hours with engagement to customers and based on operations targets.

Qualifications:

Leadership:

  • Ability to manage an average of 15 Account manager, keep them motivated and achieve the target within the agreed upon quality of sales targets.
  • Develop team members to reach high results.

Financial background:

  • Review the base bills and ensure that bills are paid consistently.

Reporting skills:

  • Ability to read and analyze the performance reports generated by the EBU operations team, find the opportunities and use them.

Training and hiring skills:

  • Ability to conduct interviews and hire the best calibers
  • Train team on operationally day to day activities and managing Accounts properly

Communication skills:

  • Communicate with stakeholders as marketing, Retention, operation teams for any business essentials