![Vara](https://media.trabajo.org/img/noimg.jpg)
Patient Relations Specialist Egypt
2 weeks ago
As the first company from Europe's leading AI venture studio Merantix, Vara has grown since 2018 to become a 30-member international team.
To strengthen our team in expanding to Egypt, we are looking for you as a Patient Relations Specialist (M/F/d) based in Cairo.
Together we are going to bring AI-powered screening to millions of women in Egypt providing them with excellent state-of-the-art healthcare services.
Your role
As a Patient Relations Specialist (M/F/d)\_\_ you will be the main point of contact for all women undergoing Vara's mammography screening in Egypt.
The following tasks fall within your area of responsibility:
- Build sustainable relationships and engage customers by taking the extra mile
- Provide accurate, valid and comprehensive information to our customers and partners
- Identifying customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Manage complaints by providing solutions and options within the Service Level Agreement and following up to ensure resolution
- Document all interactions within our ticketing system (Freshdesk)
- Build and manage our knowledge base in Arabic, convert service requests into knowledge base articles
- Follow communication procedures, guidelines, and policies
- Manage and coordinate escalations to our product team, translate escalated service requests from Arabic to English and explain them within the team
- Perform followup calls with customers after they received their mammography
- Assist in outbound marketing campaigns
- Seize opportunities to upsell services through outbound calls campaigns
- Meet team's qualitative and quantitative targets
- Show up support at different on ground activities
Profile:
- Pharmacy graduates
- Fluent English language skills (spoken and written)
- Strong phone and verbal communication skills along with active listening
- Familiarity with systems and customeroriented processes
- Customer focus and adaptability to different personality types
- Strong communication skills, ability to confidently talk to customers about women's health with discretion and very high empathy
- Ready to go the extra mile to exceed customer's expectations
- Technical understanding, knowledge of customer service processes and CRM/ticketing systems
- High level of honesty and integrity
- Proactive and meticulous, able to work under pressure
- A sense of responsibility and teamwork spirit
- In office? From home? Somewhere in between? Whatever you prefer
- Competitive salary
- Develop your career
- Social insurance
- Medical Insurance
- Transportation allowance
- Multicultural work environment\_\_
-
Patient Engage Specialist
2 weeks ago
Egypt Syneos Health Clinical Full timeDescriptionSenior Patient Engagement SpecialistSyneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our...
-
Patient Engagement Specialist
2 weeks ago
Egypt Syneos Health Clinical Full timeDescriptionPatient Engagement SpecialistSyneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers...
-
Patient Safety Specialist
2 weeks ago
Egypt Sandoz Full timeSupport management of Patient Safety operational processes at Country Organization in ensuring compliance with global/local procedures, national and international regulations/ standards/guidelines for pharmacovigilance. Manage collection, processing, documentation, reporting and followup of all adverse event reports for all products from clinical trials,...
-
Patient Safety Manager
2 weeks ago
Egypt AstraZeneca Full timeABOUT ASTRAZENECAAstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies.Role Summary:The Patient Safety Manager is...
-
Patient Engagement Lead
2 weeks ago
Egypt Syneos Health Clinical Full timeDescriptionPatient Engagement LeadSyneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers...
-
Sponsorship Specialist, Egypt
2 weeks ago
Egypt Coptic Orphans Full timeSponsorship Specialist, EgyptPurpose of the JobThe Sponsorship Specialist holds a critical role in the Development and Donor Relations Department. Responsible for implementing key sponsorship components, the role focuses on strengthening relationships between sponsors and children, managing ongoing correspondence, gift distribution, and visits. Additionally,...
-
Oncology Product Specialist
2 weeks ago
Egypt Astellas Full timeAlgemene informatieVacatureadvertentieOncology Product SpecialistLocatieEgypteFunctie/Business AreaSales & Account DevelopmentAfdelingSalesWerkcategorieArbeidsovereenkomst voor onbepaalde tijdFunctiebeschrijvingOncology Product SpecialistAbout Astellas:At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for...
-
Product Specialist
2 weeks ago
Egypt Astellas Full timeAlgemene informatieVacatureadvertentieProduct SpecialistLocatieEgypteFunctie/Business AreaSales & Account DevelopmentAfdelingSalesWerkcategorieArbeidsovereenkomst voor onbepaalde tijdFunctiebeschrijvingProduct SpecialistAbout Astellas:At Astellas we can offer an inspiring place to work and a chance to make your mark in doing good for others.Our expertise,...
-
Senior Oncology Product Specialist
2 weeks ago
Egypt Astellas Full timeAlgemene informatieVacatureadvertentieSenior Oncology Product SpecialistLocatieEgypteFunctie/Business AreaSales & Account DevelopmentAfdelingSalesWerkcategorieArbeidsovereenkomst voor onbepaalde tijdFunctiebeschrijvingSenior Oncology, Product SpecialistAbout Astellas:At Astellas we can offer an inspiring place to work and a chance to make your mark in doing...
-
Senior Oncology, Product Specialist
2 weeks ago
Egypt Astellas Full timeAbout Astellas:At Astellas we are a progressive health partner, delivering value and outcomes where needed.We pursue innovative science, focusing initially on the areas of greatest potential and then developing solutions where patient need is high, often in rare or under-served disease areas and in life-threatening or life-limiting diseases and conditions.We...
-
Pharmacovigilance Specialist
2 weeks ago
Egypt MSD Full timeThe Pharmacovigilance (PV) Specialist reports to the Middle East Cluster Lead and Country PV Lead and is responsible for PV activities as delegated/assigned by their manager which may include but are not limited to:PV Intake activities (including conducting reconciliation and follow-up) Individual case safety report (ICSR) and aggregate submissions...
-
Patient Care Analyst
4 weeks ago
Egypt Helium Health Full timeJob Description The Patient Care Analyst is to provide outstanding service to our customers and potential customers in Qatar and UAE. This individual will be required to answer requests, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.Responsibilities: Inbound Request...
-
Respiratory Product Specialist
2 weeks ago
Egypt Multicare Egypt for Pharmaceutical Industries Full timeMultiCare is a well-established Pharmaceutical Company with diversified scope in both manufacturing and marketing of pharmaceutical products, supplements, cosmetics and medical devices. MultiCare has +22 years of prominent existence in the local market and has almost +69 products marketed and more to come through the pipelines. MultiCare Egypt for...
-
Program Specialist, Egypt
2 weeks ago
Egypt Coptic Orphans Full timeProgram Specialist, EgyptPurpose of the jobThe Program Specialist position exists to provide technical, logístical and administrative support and coordination to aid the implementation of developmental programs and/or projects of Coptic Orphans. The incumbent facilitates, coordinates and organizes project activities as necessary, and supports Program...
-
Product Specialist Immunology
2 weeks ago
Egypt Johnson & Johnson Full timeJanssen Egypt is recruiting for a Product Specialist - Immunology to be located in Upper Egypt .Summary of the job:The main task of a Product Specialist (PS) in Janssen is to represent Janssen in front of Healthcare professionals, making sure Janssen products are used based on their own merit, and according to their clinical indications, while respecting all...
-
Product Specialist
2 weeks ago
Egypt Johnson & Johnson Full timeJohnson & Johnson is currently seeking a Product Specialist PAH to join our team located in Delta, Egypt.Summary of the job:The main task of a Product Specialist (PS) in Janssen is to represent Janssen in front of Healthcare professionals, making sure Janssen products are used based on their own merit, and according to their clinical indications, while...
-
Head of Communications and Patient Engagement
2 weeks ago
Egypt Novartis Full timeAbout 108,000 people of more than 140 nationalities working at Novartis around the world are committed to improve and extend people's lives. Novartis products reach nearly 800 million people globally, and we are finding innovative ways to expand access to our latest treatments.Your Responsibilities:Your responsibilities include, but not limited to:Lead and...
-
Director of Public Relations
2 weeks ago
Egypt Nuvani London Full timeNuvani London are recruitment specialists providing senior professionals to luxury hotels, resorts, restaurants & members clubs across The UK, Europe, Middle East & Indian Ocean.We are currently seeking a Director of Public Relations to join an a luxury resort in Egypt. As the Director of Public Relations, you will be responsible for developing and...
-
Oncology Product Specialist
2 weeks ago
Egypt Sandoz Full timeJob ID BR- Jul 25, 2023- EgyptJob Description:Together we will shape the future of Sandozare you ready to make a difference? We are seeking a highly motivated Oncology Product Specialist to join our team. Responsible for achieving sales targets and promoting the products to health care professionals for a specific account, product or a given territory in an...
-
Order Fulfilment Specialist- Egypt
2 weeks ago
Egypt Guardian Glass Full timeDescriptionYour JobWe are looking to hire Order Fullfillment specialist for our plant located in 10th of ramadan city, Sharqia Egypt. The Order Fulfilment Specialist is fully responsible for internal Supply Chain Order Fulfilment process. This role provides pre-sales and after-sales support and handles end-to-end order fulfilment process.The role includes:...