Customer Service Director
3 weeks ago
- Develop and implement customer service strategies: Create and execute comprehensive customer service plans aligned with the company's overall business objectives.
- Manage customer service teams: Lead, motivate, and train customer service teams to deliver exceptional service to customers.
- Monitor customer satisfaction: Track and analyze customer satisfaction metrics to identify areas for improvement.
- Resolve customer complaints: Handle escalated customer complaints and work to find satisfactory resolutions.
- Manage customer service channels: Oversee all customer service channels, including phone, email, chat, and social media.
- Optimize customer service processes: Continuously improve customer service processes to enhance efficiency and effectiveness.
- Develop customer service training programs: Create and deliver training programs to equip customer service representatives with the skills and knowledge needed to succeed.
- Analyze customer data: Use customer data to identify trends and patterns, and make data-driven decisions to improve customer service.
- Measure and report on customer service performance: Track key performance indicators (KPIs) related to customer service and report on results to management.
- Build relationships with customers: Foster strong relationships with customers to promote loyalty and advocacy.
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Proven ability to build and motivate teams
- Strong problem-solving and decision-making skills
- Customer-focused mindset
- Experience with customer relationship management (CRM) software
- Knowledge of customer service best practices
- Bachelor's degree in business administration, customer service, or a related field
- Several years of experience in customer service management
- Knowledge of foreign languages
- Proficiency in data analysis and reporting
- Experience with quality management methodologies
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Customer Service Engineer
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German Speakers Customer Service Associates
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Customer Service Representative
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Customer Service Agent
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Customer Service Representative
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Egypt _VOIS Egypt Full timeJob Description Act as a front-line interface with customers of Vodafone UK Customers. Role involves responding to customers over the phone and resolving their inquiries. Work remote from anywhere inside Egypt. Maintaining the customer experience and providing the best image to the company. Benefits Very Attractive Package Training and working from...
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Executive CEO Assistant
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Director of Learning
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Sales Associate
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Export Technical Support
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