Senior Application Support And Cloud Operations Engineer

1 month ago

Cairo, Egypt Orange Business Services Full time
About the role Senior Application Support and Cloud Operations Engineer Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring). Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis): Technical responsibilities: Ensure applications’ availability to meet the SLA targetHandle, diagnose and route in real-time incoming trouble ticketsResponsible for 2nd level technical support and escalationDevelop monitoring scripts to monitor applications, system performances and data availabilityCommunicate planned/unplanned outages to end usersProvide administration services on applicationsProvide workarounds for major issues until permanent fix is deliveredParticipate in the UAT testing for any bugs/new application featuresWorking in devops mode for all applications hosted in the cloud, this includes (but not limited to):Fully understanding the functionality of applications to help them define their QoS matrixesProviding L2 support for the cloud infrastructureProviding L2 application support to cloud-based applicationsin some cases; containerizing applications Functional responsibilities: Managing and handling new issues related to the application support or to the infrastructure supportRepresenting the team with different stakeholders within the organizationHaving full autonomy within the team
About you Functional Skills: Excellent troubleshooting skillsStrong ability to work in a teamExcellent written and verbal communication skillsTime managementAutonomy to work on different issues Technical Skills: Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory: Operating system administration & scripting (Windows, Linux)Database administration (Oracle, Sybase, SQL Server, MySQL)Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)Continuous delivery tools (Dockers, Kubernetees, Ansible ) Good experience in working in agile and devops is a plus Good understanding of network protocols (CCNA is a plus) ITIL foundation knowledge (certificate is a plus) Educational background: B.Sc. in computer science or equivalent Fluent in English Fluent in French is a plus At least 4 years of experience working within the IT field
Additional information The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality. Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).
Department Customer Marketing& Innovation

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