Application Support and Cloud Operations Engineer

2 months ago

Egypt Orange Business Full time

votre rôle

Application Support and Cloud Operations Engineer

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Key tasks and responsibilities:

Managed Application Cloud Expertise delivers 2nd level (application and Infra) support and system administrations services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

- Ensure applications’ availability to meet the SLA target

- Handle, diagnose and route in real-time incoming trouble tickets

- Provide system administration for the applications implemented on Windows servers.

- Execute changes and task orders on windows server

- Responsible for 2nd level technical support and escalation

- Communicate planned/unplanned outages to end users

- Participate in the UAT testing for any bugs/new application features

- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

- Fully understanding the functionality of applications to help them define their QoS matrixes

- Providing L2 support for the cloud infrastructure

- Providing  L2 application support to cloud-based applications

Functional responsibilities:

- Managing and handling known issues related to the application support or to the infrastructure support

- Collaborating within the team

votre profil

Functional Skills:

- Troubleshooting skills

- Strong ability to work in a team

- Excellent written and verbal communication skills

- Time management

Technical Skills:

Due to the variety of the supported applications, the basic knowledge in one or more of the below domains is mandatory:

- Operating system administration & scripting (Windows, Linux)

- Database administration (Oracle, SQL Server, Postgres)

- Web Services (SOAP, REST)

- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)

- Big Data platforms, pervious work on Hadoop or mongo DB

- Mobile application development (Andriod and iOS)

- Continuous delivery tools (Dockers, Kubernetees, Ansible )

- Security protocols (ethical hacking is a plus)

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

- B.Sc. in computer science or equivalent

- Fluent in English

- Fluent in French is a plus

- At least 2 years of experience working within the IT field

le plus de l'offre

Mission:

The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality

  • Senior Application Support and Cloud Operations Engineer

    4 weeks ago

    Egypt Orange Business Full time

    votre rôle Senior Application Support and Cloud Operations Engineer Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is...

  • System and Network Engineer

    2 days ago

    Egypt Alwadi Holding Full time

    Job Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. ERP knowledge is preferable  Good knowledge Active Directory Domain Environment, and Virtualization technologies. Respond to queries either in person or over the phone. Give a support to VOIP, and ERP system...

  • Cloud Solution Specialist

    4 weeks ago

    Egypt Orange Business Full time

    votre rôle -24/7 customer support -troubleshooting and handling customer incidents, changes ,events & problems -dealing with customer issues and meeting SLA/KPIS -Handling escalations. -replying over customer inquiries through mails , phones..etc -working on known error database. -documentation of Technical instructions. votre profil -BS/MS degree...

  • DevOps Engineer

    2 days ago

    Egypt Sigma Full time

    Job Description We are seeking a talented and experienced DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will play a crucial role in designing, developing, and maintaining the infrastructure and tools necessary to automate our software development lifecycle (SDLC). You will collaborate closely with developers and IT operations to...

  • Senior DevOps Engineer

    4 weeks ago

    Egypt Expleo Full time

    We are looking for an experienced and enthusiastic DevOps Engineer to join our exciting team. The DevOps Engineer will oversee the provisioning of virtualized and Azure Cloud servers for new projects. In addition, part of the role will include working with CI/CD infrastructure, tools, and techniques. There will be opportunity to help refactor existing...

  • DevOps Engineer

    2 days ago

    Egypt Sigma Full time

    Job Description We are seeking a talented and experienced DevOps Engineer to join our dynamic team. As a DevOps Engineer, you will play a crucial role in designing, developing, and maintaining the infrastructure and tools necessary to automate our software development lifecycle (SDLC). You will collaborate closely with developers and IT operations to...

  • DevOps Engineer-Hybrid

    4 hours ago

    Egypt SupportFinity™ Full time

    Job Description DescriptionObjectives:Run the production environment by monitoring availability and taking a holistic view of system health.Build software and systems to manage platform infrastructure and applications.Improve reliability, quality, and time-to-market of our suite of software solutions.Measure and optimize system performance, with an eye...

  • System and Network Engineer

    23 hours ago

    Egypt Alwadi Holding Full time

    Job Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. ERP knowledge is preferable Good knowledge Active Directory Domain Environment, and Virtualization technologies. Respond to queries either in person or over the phone. Give a support to VOIP, and ERP system users....

  • Senior Software Engineer

    3 hours ago

    Egypt ECONSTRUCT DESIGN & BUILD Pvt Ltd. Full time

    Job Description e.construct We are an engineering firm that specializes in providing elegant engineering solutions for complex challenges. e.construct is a fast-growing firm with 7 offices around the world. At our core, we question how the very nature of how to evolve the structures that we inhabit to increase their performance and value. we design...

  • Senior Software Engineer

    4 hours ago

    Egypt ECONSTRUCT DESIGN & BUILD Pvt Ltd. Full time

    Job Description e.construct We are an engineering firm that specializes in providing elegant engineering solutions for complex challenges. e.construct is a fast-growing firm with 7 offices around the world. At our core, we question how the very nature of how to evolve the structures that we inhabit to increase their performance and value. we design...

  • Security Solutions Engineer

    4 weeks ago

    Egypt Orange Business Full time

    votre rôle The Security Solutions Engineer is our technical expert testing, validating and creating secure access on-premise and the cloud solutions for our customers. This is a highly technical role requiring coordination across our vendors, Presales, Product Management, Implementation and the Operations teams. Your Roles and Responsibilities will...

  • DevOps Engineer-Hybrid

    3 hours ago

    Egypt SupportFinity™ Full time

    Job Description DescriptionObjectives:Run the production environment by monitoring availability and taking a holistic view of system health.Build software and systems to manage platform infrastructure and applications.Improve reliability, quality, and time-to-market of our suite of software solutions.Measure and optimize system performance, with an eye...

  • SHC Service Owner

    4 weeks ago

    Egypt Orange Business Full time

    votre rôle The main Service Owner missions are : Run Phase : Maintain a high level of quality for all Cloud platforms and offers. This is measured by : Quality of Service Capacity management Lifecycle management Release and patch management Cost efficiency Build Phase : usually, the Service Owner does not intervene during build phase, but considering...

  • Onsite support IT officer

    2 days ago

    Egypt Enable Full time

    Job Description Follow up regular upgrades for all software/hardware and applications.    Installation for all new software and application for external/ internal projects  Low level design and Solution documentation for internal and external projects.  Perform new services POC for internal customers  Participate in service failover testing.   ...

  • Onsite support IT officer

    2 days ago

    Egypt Enable Full time

    Job Description Follow up regular upgrades for all software/hardware and applications. Installation for all new software and application for external/ internal projects Low level design and Solution documentation for internal and external projects. Perform new services POC for internal customers Participate in service failover testing. Manage and...

  • Spanish Technical Support Advisor

    3 hours ago

    Egypt Concentrix Corporation Full time

    Job Description Job Title: Spanish Technical Support Advisor Job Description Are you passionate about tech? Thrive on solving problems? Do you love seeing customers satisfied? Then join our vibrant team as a Technical Support Advisor! You'll be the frontline superhero, tackling inquiries (from basic to brain-bending!) and ensuring seamless...

  • Datacenter Transformation Architect

    2 days ago

    Egypt Capgemini Full time

    Job Description We are actively looking for an exceptionally skilled Datacenter Transformation Architect to become a valuable member of our team, assuming a pivotal role in driving our presales initiatives. In this crucial position, the ideal candidate will engage directly with clients, taking charge of leading assessments, devising strategic plans, and...

  • Backend Engineer

    2 days ago

    Egypt Abgad أبجد Full time

    Job Description We're on the lookout for an experienced Backend Engineer to become part of our growing Tech team. You will work as part of a cross-functional team with top-notch developers, designers, analysts, and project managers.Our languages are React, .NET Core, MSSQL, and React Native for mobile. If you speak the same language, please keep...

  • Datacenter Transformation Architect

    2 days ago

    Egypt Capgemini Full time

    Job Description We are actively looking for an exceptionally skilled Datacenter Transformation Architect to become a valuable member of our team, assuming a pivotal role in driving our presales initiatives. In this crucial position, the ideal candidate will engage directly with clients, taking charge of leading assessments, devising strategic plans, and...

  • Sr. Database administrator

    4 hours ago

    Egypt dxc technology Full time

    Job Description ResponsibilitiesJob Description:Provide subject matter expertise across Oracle infrastructure environmentsDevelop high-availability design, configuration, and maintenance strategiesProvide senior-level technical troubleshooting and resolution for complex issues that may cross multiple Oracle technologiesCapture, define and document...