Import/ Export Operations Specialist for Air Freight Services

1 month ago


Egypt Egytrans Full time
Job Description

The Customer Service Specialist will clearly identify current customer needs for company services and how they can benefit from partnering with the company on every shipment. Providing excellent customer service (follow-up, problem solving, communication) is essential in this position. Strong background in logistics, and a passion to work with people from different backgrounds are also a must.

MAIN DUTIES/RESPONSIBILITIES: 

  • Handle the entire import/ export air freight cycle (especially export) for customer shipments. 
  • Provide exceptional Customer Service to assigned clients, always striving to improve Customer satisfaction and share of wallet.
  • Manage invoicing, documentation and filing procedures for operations in an orderly and timely manner.
  • Handle inbound and outbound phone calls & emails with clients and suppliers in a timely manner.
  • Solve customer and carrier problems and help resolve service issues.
  • Maintain and improve relationships with vendors, agents, partners and clients.
  • Manage outstanding customer payments and ensure timely collection.
  • Adhere to job costing procedures and timely closing of files.
  • Be a professional representative of our company that other employees look up to.
Job Requirements

Skills & Qualifications:  

  • High quality written and verbal communication skills (English & Arabic)
  • High accuracy and attention to detail and strong ability to produce quality work under pressure
  • Ability to work independently, and in teams
  • Excellent problem solving, interpersonal and customer service skills
  • Excellent planning skills to managing daily routes and schedules
  • Having a Basic Goods and a Dangerous Goods Certificate from Egypt Air are a great plus
  • Must be Egyptian citizen and a resident of Cairo.

Experience: 

  • Previous experience in an air freight-related import/ export operations role in the shipping/ freight-forwarding industry of not less than 2 years


  • Egypt GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...


  • Egypt Nagwa Full time

    Summary We are looking to hire an HR Operations Specialist to join us in our mission to educate the world. The successful candidate will be responsible for personnel administration, including but not limited to attendance management, work permits, investigations, and social insurance. Responsibilities Supporting all personnel and payroll activities and...


  • Egypt GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...


  • Egypt Universities of Canada i... Full time

    Job Description Develop detailed sourcing and category plans to maximize effectiveness and efficiency. Manage preparation, implementation and execution of procurement processes. Implement procurement processes to ensure efficiency, cost savings and best practices Interact with key stakeholders in identifying business needs, building relationships and...

  • SHC Service Owner

    4 weeks ago


    Egypt Orange Business Full time

    votre rôle The main Service Owner missions are : Run Phase : Maintain a high level of quality for all Cloud platforms and offers. This is measured by : Quality of Service Capacity management Lifecycle management Release and patch management Cost efficiency Build Phase : usually, the Service Owner does not intervene during build phase, but considering...


  • Egypt All for One Egypt Full time

    Job Description It's nice when you can say: I feel at home here. That's what working at All for One Group is all about.More than 2,000 clients, predominantly in the German-speaking mid-market, count on All for One Group for Business Consulting, SAP and Microsoft solution implementation and operations as well as on custom-software (product)...

  • E Commerce Specialist

    4 weeks ago


    Egypt Concrete For Readymade G... Full time

    Job Description Support and assist content manager with daily tasks and operations, related to web and app (upload descriptions, images, pricing, updating inventory and site maintenance). Execute daily SEO tasks, such as updating meta descriptions, optimizing product listings, and monitoring keyword rankings to improve search engine performance (SEO). ...


  • Egypt Delta Egypt For Lighting... Full time

    Job Description Develop and implement safety plans and procedures. Conduct safety audits and inspections. Investigate accidents and incidents. Identify and assess potential hazards. Develop and deliver safety training programs. Maintain safety records and documentation. Stay up-to-date on relevant health and safety regulations and standards. ...


  • Egypt Orange Business Full time

    votre rôle Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation with Orange Work with...


  • Egypt Orange Business Full time

    votre rôle Application Support and Cloud Operations Engineer Mission: The Managed Application Cloud Expertise (MAC) team is part of the CIO Organization within CTIO (Chief Technology and Innovation Officer). MAC team handle the "middle tier" role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible...


  • Egypt Orange Business Full time

    votre rôle Senior Application Support and Cloud Operations Engineer Mission: The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is...


  • Egypt GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...

  • Account Specialist

    4 weeks ago


    Cairo, Egypt Aleph Full time

    Are you ready to join our digital revolution journey?Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like Twitter, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through...

  • Account Specialist

    7 days ago


    Cairo, Egypt Aleph Full time

    Are you ready to join our digital revolution journey?Aleph represents the world’s leading platforms in 115+ markets, across new and existing geographies, enabling platforms like X, Meta, Snapchat, and nearly 35 others to expand into new markets, and empowering advertisers to take full advantage of the platforms’ advertising capabilities. Through these...


  • Egypt Fawry for Banking Techno... Full time

    Job Description Communicating with Billers, Banks, handling and following up their requests and inquiries. Handling and resolving the emerging disputes. Handling internal technical issues with the support team. Preparing daily, weekly & monthly reports for all payments complaints & Disputes analysis and improvements. Job Requirements 1-2 years of...


  • Egypt Okhtub Full time

    Job Description We are a startup in community and chatting business, the app is already published and served close to 100,000 users And raised pre-seed from two accelerators. We're looking for a co-founder who is interested in building something great. If you live and breathe marketing with strong achievements, we want you, HERO. The ideal candidate will...


  • Egypt Foundever™ Full time

    About FoundeverTM FoundeverTM is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver...


  • Egypt Orange Business Full time

    votre rôle Actively be involved in ensuring SLAs commitments are met. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates to the customer as needed to meet customer statusing and performance objectives. Perform technical and management escalations in line with company...

  • Senior UCC L3 Expert

    4 weeks ago


    Egypt Orange Business Full time

    votre rôle Provide the required professional technical support within customer operations and support the internal operational entities (level, level2, .. ect) toward faults resolution, changes validation and implementation. Lead major & complex incidents/problems ensuring resolution & root cause analysis. Lead and initiate projects resulted from problem...


  • Egypt Orange Business Full time

    votre rôle The Security Solutions Engineer is our technical expert testing, validating and creating secure access on-premise and the cloud solutions for our customers. This is a highly technical role requiring coordination across our vendors, Presales, Product Management, Implementation and the Operations teams. Your Roles and Responsibilities will...