Senior Application Support and Cloud Operations Engineer

Found in: beBee S EG - 4 weeks ago

Egypt Orange Business Full time

votre rôle

Senior Application Support and Cloud Operations Engineer

Mission:

The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

Within the MAC team, the scope of this senior job is to ensure the following tasks on a 24x7 basis (on-call basis):

Technical responsibilities:

- Ensure applications’ availability to meet the SLA target

- Handle, diagnose and route in real-time incoming trouble tickets

- Responsible for 2nd level technical support and escalation

- Develop monitoring scripts to monitor applications, system performances and data availability

- Communicate planned/unplanned outages to end users

- Provide administration services on applications

- Provide workarounds for major issues until permanent fix is delivered

- Participate in the UAT testing for any bugs/new application features

- Working in devops mode for all applications hosted in the cloud, this includes (but not limited to):

* Fully understanding the functionality of applications to help them define their QoS matrixes

* Providing L2 support for the cloud infrastructure

* Providing  L2 application support to cloud-based applications

* in some cases; containerizing applications

Functional responsibilities:

- Managing and handling new issues related to the application support or to the infrastructure support

- Representing the team with different stakeholders within the organization

- Having full autonomy within the team

votre profil

Functional Skills:

- Excellent troubleshooting skills

- Strong ability to work in a team

- Excellent written and verbal communication skills

- Time management

- Autonomy to work on different issues

Technical Skills:

Due to the variety of the supported applications, the proficient knowledge in two or more of the below domains is mandatory:

- Operating system administration & scripting (Windows, Linux)

- Database administration (Oracle, Sybase, SQL Server, MySQL)

- Development using one of this list (Python ,Java, ASP.NET, node.js, C# ,PHP, react.js)

- Continuous delivery tools (Dockers, Kubernetees, Ansible )

Good experience in working in agile and devops is a plus

Good understanding of network protocols (CCNA is a plus)

ITIL foundation knowledge (certificate is a plus)

Educational background:

B.Sc. in computer science or equivalent

Fluent in English

Fluent in French is a plus

At least 4 years of experience working within the IT field

le plus de l'offre

The Managed Applications Cloud Expertise team is part of the OBSIT Organization within CMI (Customer Marketing and Innovation). MAC team handle the “middle tier” role in the multilayered Orange business services Applications and Infrastructure support chain and is responsible for keeping the availability of applications in line with their business criticality.

Managed Applications Cloud Expertise (MAC) delivers 2nd level (application and Infra) support services to Orange Business Services internal employees by providing End to End ownership of all requests received from 1st level (IT Helpdesk) , the OBSIT Monitoring team or application hosting entities (Orange Cloud For Business Monitoring).

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