Help Desk engineer

1 month ago


Egypt MISC Industrial Automation Systems Full time
Job Details

Experience Needed:More than 3 years

Career Level:Experienced (Non-Manager)

Education Level:Not Specified

Salary:Confidential

Job Categories:

Skills And Tools:computerComputer ScienceHelp deskInformation Technology (IT)Microsoft

Job Description

  • Respond to user inquiries and issues via phone, email, or in-person.
  • Provide timely and effective technical support to end-users, ensuring customer satisfaction.
  • Troubleshoot and resolve hardware, software, and network-related problems.
  • Analyze and diagnose technical issues reported by end-users.
  • Utilize troubleshooting skills to identify the root cause of problems and implement solutions.
  • Escalate complex issues to the appropriate teams or senior technicians when necessary.
  • Install, configure, and update software applications and operating systems.
  • Perform hardware installations, upgrades, and repairs as needed.
  • Maintain an inventory of hardware and software assets.
  • Troubleshoot network connectivity issues and ensure the smooth operation of LAN and WAN.
  • Collaborate with network administrators to resolve complex network problems.
  • Assist in the setup and configuration of routers, switches, and other networking equipment.
  • Create and maintain documentation for troubleshooting procedures, FAQs, and knowledge base articles.
  • Document resolutions and update the IT knowledge base to facilitate future issue resolution
  • Provide training and guidance to end-users on the proper use of hardware and software.
  • Conduct workshops or create instructional materials to enhance user knowledge.
  • Implement and enforce security measures to protect IT systems and data.
  • Educate users on best practices for information security.

 

Job Requirements

Qualifications:

  • Bachelor’s degree in information technology, Computer Science, or related field (or equivalent work experience).
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

 

Skills and Competencies:

  • Strong technical troubleshooting skills.
  • Excellent customer service and communication skills.
  • Proficiency in operating systems (Windows, MacOS, Linux) and common software applications.
  • Familiarity with networking concepts and protocols.
  • Ability to work in a fast-paced and dynamic environment.

 

Experience:

  • Prior experience in a helpdesk or technical support role is preferred.

 

Working Conditions:

  • May require occasional evening or weekend work.
  • Ability to provide on-call support if needed.


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