Senior Reservation Agent
3 weeks ago
Experience Needed:More than 4 years
Career Level:Experienced (Non-Manager)
Education Level:Not Specified
Salary:Confidential, Bonus
Job Categories:
Skills And Tools:TravelTourismReservationBookingMicrosoft OfficeCustomer ServiceHotel BookingContract Negotiation
Job Description- Responsible for Hotel and domestic Reservations.
- Review reservations booked daily.
- Review arrival report daily.
- Responsible for recording Company/Travel Agent Rates.
- Liaise with Operation Department in regards to occupancy, Rates Reservations Analysis.
- Knowledgeable in hotel and guest room facilities/services.
- Responsible for various Production reports and supply to each department concerned.
- Ensure special handling of repeats guests and very VIP guests.
- Observes and ensures that proper telephone manners are maintained at all times.
- Monitors and coordinates group reservations activity with the Operations Manager.
- Follows up tentative bookings and update reservation status
- Reviews no-show and canceled reservations and processes charges according to hotel’s policy
- Review room blocking for Long Stay. Suites and special group request.
- Supervising of Group Reservations.
- Maintain cordial relations with commercial clients.
- Bring to the attention Front Office Manager when the hotel availability status be changed and prepare for necessary action.
- Responsible for maintaining a Neat and Orderly position at all times.
- Ensures the smooth and efficient operations in the department through prompt, effective and proper reservations service to achieve maximum revenue in order to meet or exceed the revenue target.
- Minimum of 5 years’ experience.
- Excellent command of the English language (spoken and written).
- Strong computer skills (Microsoft Office).
- Hard worker and ambitious.
- Excellent time management skills.
- Excellent communication skills.
- Excellent negotiation Skills.
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