Technical Service Manager

2 weeks ago


Cairo, Egypt SAP Full time

 We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.


SAP Enterprise Cloud Services (ECS) is part of the Product Engineering board area in SAP. ECS is responsible for providing cloud hosted infrastructure, technical & application managed services to our SAP private cloud customers. The Technical Service Manager (TSM) is the single point of contact for all technical topics in context of the customer’s S/4 HANA Private cloud engagement.
 
What you will do
As a Technical Service Manager you will contribute to SAP's global strategy by supporting our customers with their SAP S/4 HANA adoption on their path to the Intelligent Enterprise as part of the SAP Enterprise Cloud Services team. TSMs play a critical part in helping our customers accelerate their cloud transformation journey and enable them to achieve the business values and outcomes they want from their SAP landscape. Your will act as a trusted technical advisor to our customers and partners. This includes analysing customer’s business requirements and problems and working across the SAP Enterprise Cloud Services and other SAP departments to provide quality services to our customers, resolve technical complexities and accompany them throughout their entire cloud transformation journey.

 

As Technical Service Manager you will be responsible for the following tasks: 
•    Primary contact for customers for discussions about SAP technology and innovations and serve as an escalation point person for technical issues, service requests and incidents
•    Understand the customer business, goals, and challenges to suggest technical solutions & services
•    Offer comprehensive knowledge on SAP S/4HANA architecture, conversion, migration path, methodology and tools.
•    Understand the SAP high availability or disaster recovery architecture, network and virtual technologies (load-balancer, virtual machine)
•    Identify top issues, define & execute service plan activities and orchestrate implementation of technical action items across customer landscapes
•    Design optimal SAP configuration to maximize system performance and availability.
•    Identify and position offerings by SAP that deliver value to the customer

 
What you need to bring
•    Minimum 8+ years of SAP Technical administration and operations of SAP Solutions (preferably in the domain of SAP Basis) 
•    Minimum 3 years of experience in customer facing role
•    Hands on experience and working knowledge of Unix/Linux flavors, SAP HANA and Sybase data bases.
•    Experience in de-escalating critical situations.
•    Fluency in English and Arabic is mandatory. Fluency in Portuguese and French are highly appreciated.
•    Solid know-how on SAP Technologies and Products (SAP certification highly beneficial), 
•    Hyperscalers certification (AWS, Azure, GCP) is a plus

 

Meet your team
ECS organization is a global organization and the regional TSM team is located in Spain, Italy and India. We are highly diverse and positive spirited bunch of colleagues. Next to our obsession for customer satisfaction we value internal knowledge sharing & collaboration as well as make ECS organization a little better every day. 
 
We ask for your application to be submitted in English language only.

 

#SAPECSCareers

 

 

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 405576  | Work Area: Information Technology  | Expected Travel: 0 - 10%  | Career Status: Professional  | Employment Type: Regular Full Time   | Additional Locations: #LI-Hybrid.



  • Cairo, Egypt SAP Egypt Full time

    Analyzing existing IT systems and providing improved solutions.Establishing the resources required for projects and presenting findings to upper management.Collaborating with technical staff to create strategic plans to deliver services.Analyzing clients’ issues and developing plans to mitigate them.Scheduling upgrades and replacements of software and...


  • Cairo, Egypt SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Technical Service Lead

    4 months ago


    Cairo, Egypt Corteva Full time

    **Description**:** GROWING WHAT MATTERS STARTS WITH YOU** Corteva Agriscience, the world's first dedicated agriculture start-up, serves to enrich the lives of those who produce and those who consume, ensuring progress for generations to come. Our employees fulfill this purpose everyday by building/participating in an inclusive culture where we encourage...


  • Cairo, Egypt MaxAB Full time

    Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB...


  • Cairo, Cairo, Egypt Whitecollars Full time

    About WhitecollarsWhitecollars is a leading retailer of home textiles and accessories, with a strong presence in the kingdom through six vibrant stores and a robust e-commerce platform serving customers nationwide. Our mission is to become a distinguished lifestyle brand, offering high-quality products with unique designs that make a statement. We are...


  • Cairo, Egypt SSC Egypt Full time

    Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metricsManage the Support Services in term of P&LManage the SMA proposal (operationally and financially) focus on timely renewal and pricingManage commercially in cooperation...


  • Cairo, Egypt SSC Egypt Full time

    The Service Delivery Manager's main objective is to manage the performance of services to clients as agreed in the contract and ensure that the Service Levels are achievedDefine service level agreements (SLA) related to contracted services and have an excellent understanding of the contractResponsible for the cost and quality of solutions delivered by...


  • Cairo, Egypt AKQA Egypt Full time

    Client facing.Delivers high quality technical projects on time and to budget.Ability to understand the technical complexities of multi-tiered web solutions and systems integration, their underlying technologies and the latest technical tools. Ability to validate Technical Architecture, and Design for smaller or common use case architectures. Ability to...


  • Cairo, Egypt SSC Egypt Full time

    Responsible to define aircraft configuration specs. For newly, leased in, or bought Aircraft to satisfy local regulations and standards. · Responsible to issue and update maintenance program MP and minimum equipment list MEL for each type of aircraft added to fleet. · Study applicability of each AD or mandatory / alert service...


  • Cairo, Egypt Giza Systems EG Full time

    Lead the delivery of all technical delivery in projects and services activities related from a technical and business side. - Engage with the LoB management to develop a cohesive strategy for the growth of the LoB service across the different countries. - Guide the technical teams to work closely with the project manager to ensure projects experiences and...


  • Cairo, Egypt Oracle Full time

    Consulting Technical Manager-230002JC **Applicants are required to read, write, and speak the following languages***: English **Detailed Description and Job Requirements** As a recognized authority and leading contributor within their practice, this senior-level consulting position provides consistent high quality and innovative solution leadership to a...


  • Cairo, Egypt Thales Group Egypt Full time

    Install and configure the solution on hardware or VMware.Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements.Write some technical documentation.Review the customer acceptance plan documents and updated if needed.Follow the Thales process and best practices defined within DES.Assist the development...


  • Cairo, Egypt Accor Full time

    Job DescriptionThe Project Coordinator Design and Technical Services will be integral to the success of our global growth plans, supporting the direction of our design strategy for existing hotels and new design initiatives for all new build, conversion, renovation and prototype hotel projects within Accor.To be an exemplary Ambassador for Accor in all...


  • Cairo, Egypt egybel Full time

    Act as the primary technical liaison within the company for customer projects.• Understand and translate customer technical requirements into actionable plans.• Collaborate with the Deployment team to ensure successful implementation ofsolutions.• Lead or collaborate in customer acceptance testing sessions• Attend customer technical...

  • Service Coordinator

    4 months ago


    Cairo, Egypt SSC Egypt Full time

    The Service Coordinator is tasked to manage costs and revenue generation to keep the local office profitable and manage customer satisfaction regarding service quality and response time. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the...

  • Technical Support

    3 weeks ago


    Cairo, Egypt ubaTaeCJ Full time

    ● Research and identify solutions to software and hardware issues● Diagnose and troubleshoot technical issues, including account setup and network configuration● Ask customers targeted questions to quickly understand the root of the problem● Track computer system issues through to resolution, within agreed time limits● Talk clients...

  • Operations Manager

    4 months ago


    Cairo, Egypt Activa Travel Service Egypt Full time

    Position Purpose:As the Assistant Controller you will lead the preparation of the financial reporting consolidation process for monthly and quarterly reporting; you will support the newly implemented ERP system, and work to develop and execute improved processes and system capabilities that enhance real time information and reporting quality. We pride...


  • Cairo, Egypt Giza Systems egypt Full time

    Managing delivery of technology solutions for continuous business increments for a value stream in the shortest cycle time.Manage integrations to improve business operations and productivity efficiently.Secure business requirements implementation with efficient techniques and high-quality standards.Manage communication with stakeholders to identify...


  • Cairo, Egypt RAWAJ Egypt Full time

    Develop and implement strategies to achieve digitization goals within the organization, enhancing the Digital Services Unit's performance and effectiveness.Provide strategic and operational leadership for the Digital Services Unit, including developing plans, setting objectives, and monitoring strategy implementation to achieve departmental goals.Guide...

  • Technical Unit Manager

    4 months ago


    Cairo, Egypt Mimar egypt Full time

    Create projects’ strategy and plan for handling potential challenges aheadFollow-up team performance to ensure their alignment with projects quality, time frame, budget, contract deliverables and standards. Ongoing coordination with other disciplines (Mechanical, structural, electrical, etc.) to ensure design requirements are compatible with...