Sales Operations Specialist(senior)

1 month ago

Egypt FENG GROUP Full time
Our client is a leading European Wholesaler in the mobile phone accessories industry seeking to hire a talented Key accounts / Senior sales assistant to expand their team.
Integrated into the Sales Division, the ideal candidate will bring a real plus to the team on a daily basis by ensuring the highest possible grade of customer satisfaction for the top partners of the company.
The role will require a highly dynamic and motivated candidate who is experienced in supporting an international trading organization and willing to go the extra mile on a daily basis.
Tasks
  • Adhere to company guidelines, principles and procedures;
  • Maintaining and updating sales and customer records, gaining a clear understanding of customers' businesses and requirements;
  • Serve as the link of communication between key customers and the Sales team;
  • Maintain customer satisfaction through superior service, and developing relationships with existing customers via telephone calls and emails by proposing solutions that meet their objectives;
  • Attending daily, and weekly meetings with the sales team, preparing meeting minutes and sharing them with the team and creating follow up tasks in project management tools e.g ASANA;
  • Making accurate, rapid cost calculations and providing customers with quotations;
  • Ensure the correct products and services are delivered to customers in a timely manner;
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust with coordination with the sales team and other departments if needed;
  • Play an integral part in generating new sales that will turn into long-lasting relationships;
  • Verifying orders, including customers' personal information and payment details, maintaining up-to-date knowledge and detailed information on rates, customer status, and incoming inventory;
  • Understand the Sales Team figures and goals, and proactively assist them to meet or exceed these goals;
  • Recordkeeping responsibilities may include sales and expense reports, electronic databases and sales basic proposals for prospective customers;
  • Produce professional-quality reports, presentations, and briefs (monthly, quarterly and annual sales forecasts);
  • Supporting & working with the sales team on centralized and standardized operational tasks including a variety of other administrative tasks; Requirements
    • Flexibility and adaptability;
    • Willing to go above and beyond;
    • Analytical thinker and problem solver;
    • 5 years of experience in a related field;
    • Reliable, trustworthy and strong work ethic;
    • Demonstrate strong initiative and be an action-taker;
    • Ability to work flexible daily hours and value work-life-harmony;
    • Extremely organized and able to prioritize and meet deadlines;
    • Ability to remain calm and professional with difficult customers;
    • Advance computer skills including spreadsheets, data programs and PowerPoint;
    • Comfortable in a growth target driven environment;
    • Competent Commuting skills, particularly proficiency with spreadsheet software;
    • Trustworthy and discreet when dealing with confidential information;
    • Able to provide comprehensive sales and performance reports to managers;
    • Excellent language skills in English both verbal and writing. French is a plus;
    • Proactive, dynamic, creative with a high degree of self-motivation and ambition and hardworking;
    • Ability to work as part of a team and take directions accurately and execute them as agreed;
    • Strong communication and interpersonal skills with aptitude for building relationships with professionals of all organizational levels; Benefits
      • Flexible working hours;
      • Opportunity for development of your personal strengths in a dynamic environment;
      • An attractive and varied job with a high degree of personal responsibility;
      • Many self-development opportunities;
      • Multi-international team with intercontinental locations;
      • A stimulating, people-focused work environment in which you can demonstrate your abilities and flourish; If interested, you can join us

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