Jobs: responsable service desk

Job RoleService desk Representative provides HW and SW first and second level support as well as technical and professional guidance to local and remote users in more than one site in and outside of Egypt.He or she delivers consistent, high quality, friendly support with outstanding customer service, satisfaction, and timeliness according to agreed SLA.Job...

Service Desk Agent The Service Desk Agent is responsible for providing excellent customer service and technical support to Alamar's internal customers. Key Responsibilities:Respond to all incoming IT-related inquiries and issues via Alamar Ticketing System tool.Log all incidents and service requests in the ITSM tool and ensure that they are properly...

Service Desk AgentThe Service Desk Agent is responsible for providing excellent customer service and technical support to Alamar's internal customers.Key Responsibilities:Respond to all incoming IT-related inquiries and issues via Alamar Ticketing System tool.Log all incidents and service requests in the ITSM tool and ensure that they are properly...

WHO ARE WE?Since launching in Kuwait in 2004, talabat, the leading on-demand food andQ-commerce app for everyday deliveries, has been offering convenience and reliabilityto its customers. talabat's local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative...

Company DescriptionWHO ARE WE? Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We...

Company DescriptionWHO ARE WE? Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We...

Company DescriptionRAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO services and customer experience management across diverse industries. Since 2001, RAYA CX has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and...

We are looking for a dedicated and detail-oriented Service Desk Agent to join the Digital Egypt Team. This role is essential in ensuring efficient handling of support tickets, complaint resolution, and cross-team coordination.Key Responsibilities:Ensure all complaints are accurately logged by the Xceed team.Conduct root cause analysis for each complaint and...

KEY ACCOUNTABILITIES - Lead the IT Service Desk team to ensure efficient and effective service delivery - Ensure compliance with ITIL best practices and company policies - Develop and maintain relationships with internal stakeholders, including IT teams and business units - Provide technical support and guidance to team members - Lead the day-to-day...

KEY RESPONSIBILITIESStrategic Leadership & Team Management•Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists.•Define team structure, objectives, KPIs, and service standards.•Mentor and develop team leaders and specialists, supporting career growth and succession planning.•Ensure alignment of Service Desk...

Company DescriptionEtisalat by e& in Egypt, with 17 years of technological excellence, has evolved into a leading digital telecommunications company. Covering 99% of Egypt's inhabited areas, the company is committed to empowering customers through enhancing their digital experiences and ensuring operational agility. Etisalat by e& offers a wide range...

What will you do ? Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists. Define team structure, objectives, KPIs, and service standards. Mentor and develop team leaders and specialists, supporting career growth and succession planning. Ensure alignment of Service Desk operations with IT strategy, enterprise standards, and...

What will you do ?Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists. Define team structure, objectives, KPIs, and service standards. Mentor and develop team leaders and specialists, supporting career growth and succession planning. Ensure alignment of Service Desk operations with IT strategy, enterprise standards, and...

About Atos:Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed...

What will you do ? Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists. Define team structure, objectives, KPIs, and service standards. Mentor and develop team leaders and specialists, supporting career growth and succession planning. Ensure alignment of Service Desk operations...

What will you do ? Lead and oversee the Service Desk Supervisor(s), Senior Specialists, and Specialists. Define team structure, objectives, KPIs, and service standards. Mentor and develop team leaders and specialists, supporting career growth and succession planning. Ensure alignment of Service Desk operations...

About Atos:Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed...

About Atos:Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed...

About Atos:Atos is a global leader in digital transformation with 107,000 employees and annual revenue of over € 11 billion. European number one in cybersecurity, cloud, and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 71 countries. A pioneer in decarbonization services and products, Atos is committed...

About UsJoin us at Orange BusinessWe are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers...